Terms and Conditions
- 1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.stopone.com or on our mobile application (together defined as the “Site”). The owner and operator of the Site is owned by STOPONE PORTAL LLC, a private limited company registered in the United Arab Emirates (“UAE”) under license number 816368, with its office located at AL HUDAIBA AWARDS BUILDING, B BLOCK, UNIT 601, PO BOX- 125732 (“we”, “our” or “us”). Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
- 2. ORDER ACCEPTANCE
- 1. Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
- 2. Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
- 3. Payment. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
- credit/debit card;
- cash on delivery (an amount not exceeding AED 2,000)
- 4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
- 5. Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
- 6. Our Cancellation. We may cancel your order if:
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
- you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
- 3. DELIVERY OF YOUR ORDER
- 1. Delivery Costs. The costs of delivery will be as displayed to you on our Site.
- 2. Delivery Date. This information will be displayed to you on our Site.
- 3. Delivery Delays:
- 1) If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
- 2) If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
- 4. Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
- 5. Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
DEFECT OR DAMAGE TO YOUR PRODUCT
WARRANTIES, REPRESENTATIONS & UNDERTAKINGS
- you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
- you have full power and authority to enter into these Terms of Sale, and make payment in accordance with these Terms of Sale; and
- if you purchase a product on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Sale.
- 1. Nothing in these Terms of Sale shall limit or exclude a party’s liability:
- for fraud, including fraudulent misrepresentation, perpetrated by that party;
- for death or personal injury caused by the negligence of that party; or
- for any other liability that cannot be limited or excluded under applicable law.
- 2. Subject to clause 7.1, in no event will we, our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Sale for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
- 3. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
- supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it or making payment as required;
- damages that may result from the unauthorized repair of the product;
- loss of any saved/stored data in products that are either repaired or replaced;
- reliance by you on the content or other information provided on the Site with respect to the product you order;
- your use of or your inability to use the ordered product;
- delays or disruptions to our Site or our services;
- viruses or other malicious software obtained from the use of the ordered product;
- damage to your hardware device from the use of your ordered product; or
- your loss of or inability to do business or similar as a result of our inability to deliver the product to you.
- 4. Subject to clause 7.1, if clauses 6.3, 7.2 or 7.3 are held to be unenforceable or inapplicable for any reason, then the total liability (including legal fees) applicable to us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Sale shall be limited to the lesser of, a) the price the product sold for on our Site and its original and return shipping costs; or b) AED 300.
- 5. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) arising out of or relating to:
- any claims or demands made by any third party due to or arising out of your use of the Site and our services;
- your violation of any of provisions of these Terms of Sale, including, without limitation, any of the warranties, representations and undertakings; or
- your violation of any applicable laws.
- If you are not satisfied with any products that you have purchased using our Site, you should contact us through email(email@example.com), social media or live chat on the Site, or by calling our call center on 00971508997124 (UAE).
- If you are unable to resolve your issue under clause 8.2 (a) within forty-five (45) days of notifying the seller of your issue, any disputes or claims arising out of or in connection with these Terms of Sale, including any non-contractual rights or obligations arising out of or in connection with these Terms of Sale shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC – LCIA Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English.